Support Automation & AI

Applied strategies for automation and AI in support operations, with emphasis on quality and control.

Prompt standards and controls that improve AI-assisted responses across support teams.

How to use AI triage safely while preserving routing accuracy and control.

A readiness framework to determine where automation will deliver value first.

Build automation around high-frequency intents without sacrificing answer quality.

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From the Blog

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Prompt standards and controls that improve AI-assisted responses across support teams.

Daily control routines to protect SLAs and service quality when volumes shift unexpectedly.

Governance controls to preserve quality standards across distributed support teams.