Customer Support Staff Augmentation
Add vetted support professionals while retaining management control.
Red Shore Solutions
Customer Service Outsourcing and Staff Augmentation Services
Customer Service Outsourcing and Staff Augmentation Services are designed to match your growth goals, governance requirements, and operating model. From embedded support talent to fully managed customer service outsourcing and IT consulting, choose the model that fits your goals.
Customer Support and IT Service Portfolio
Our service catalog covers customer support staffing, managed outsourcing, operations consulting, IT delivery, systems integration, and FrontLine SaaS operations software.
Managed Customer Service Outsourcing
End-to-end managed support operations with clear KPI accountability.
Customer Support Operations Consulting
Improve support quality, process consistency, and KPI governance.
IT Infrastructure Management Consulting
Strengthen reliability, observability, and operational governance.
Systems Integration Services
Connect key platforms to eliminate manual handoffs and improve data integrity.
IT Staff Augmentation
Embed vetted IT talent for infrastructure and integration delivery.
Support Automation and AI Workflows
Automate repetitive support work with controlled AI and workflow orchestration.
FrontLine SaaS Platform
Governance-first BPO operations software delivered as a secure SaaS offering.
How to Choose the Right Model
- Need control of day-to-day work: choose staff augmentation.
- Need operational ownership transferred: choose managed outsourcing.
- Need targeted process/technical change: choose consulting or integration services.
- Need governance-first BPO operations software: choose FrontLine SaaS Platform.
Powered by FrontLine Software
Red Shore Solutions uses FrontLine, a governance-first operations platform built for BPO environments. This reinforces delivery reliability, compliance readiness, and client transparency.
Governance and Auditability
Approval-driven workflows, immutable audit trails, and effective-dated history for sensitive changes.
Workforce Control
Client/LOB-scoped scheduling, capacity planning, shift-swap approvals, and exception tracking.
QA and Training Discipline
Scorecards, calibration workflows, coaching action tracking, and measurable participation controls.
Service Desk and Operations Support
Project-scoped ticketing, SLA-aware workflows, and asset-linked support for faster root-cause handling.
Client Transparency
Scope-safe, read-only client portal views for operational visibility without data boundary risk.
Security and Compliance Baseline
Multi-tenant isolation, role-based access controls, sensitive-data masking, and encrypted identifiers.
Need help selecting a service model?
We can scope options based on your timeline, budget, and ownership preference.
Book a Discovery Call