People
Vetted support and IT professionals aligned to your requirements.
Red Shore Solutions
A Practical Customer Service Outsourcing and IT Delivery Partner
A Practical Customer Service Outsourcing and IT Delivery Partner describes how we combine operational discipline with flexible execution models. We combine people, process, and performance discipline to help teams scale customer support and technology operations with confidence.
Charlottetown, Prince Edward Island, Canada
Red Shore Solutions is headquartered in Charlottetown, Prince Edward Island, Canada. From this base, we support clients across industries with governance-first operations, service reliability, and customer experience consistency.
Our Approach
We design execution models that match your ownership preferences, operating constraints, and growth goals. Our model blends flexible staffing, managed delivery, and platform-backed operational controls.
Decades of Customer Support Operations Experience
Our leadership and delivery teams bring decades of combined experience in customer support operations management. We have supported high-volume environments across multiple industries, building practical systems for staffing, quality assurance, coaching, escalations, and service-level performance.
This long operating history helps us move quickly from assessment to execution while avoiding common pitfalls in process design, team enablement, and operational governance.
We design operating cadences that keep service quality stable under changing demand, including workforce planning, queue governance, escalation paths, and performance review rhythms that tie directly to your SLAs and customer experience goals.
Our experience also includes structured ramp programs for new teams and channels: onboarding plans, role-specific training, coaching checkpoints, calibration cycles, and early-warning KPI thresholds to reduce risk during growth.
Across each engagement, we prioritize predictable execution: clear ownership, measurable outcomes, and continuous improvement plans that translate operational data into practical process and staffing decisions.
Process
Clear operating models, quality controls, and governance structures.
Performance
Outcome tracking through agreed KPIs and regular review cadence.
Friendly Customer Interactions
Our agents are selected and coached to deliver empathetic, professional, and solution-focused customer support.
Neutral English Communication
We emphasize clear, neutral English communication to improve understanding, reduce friction, and reinforce trust across customer conversations.
Brand-Aligned Voice
Teams are trained to match your tone, escalation standards, and quality expectations across every support channel.
Discuss your requirements
Tell us about your support or IT priorities.
Talk to Our Team