Overview
Build a more reliable and scalable infrastructure foundation with clear operational ownership. Red Shore Solutions helps teams reduce incident risk, improve visibility, and align infrastructure decisions with business priorities.
Common Challenges We Solve
- Frequent incidents with unclear root causes.
- Monitoring coverage is incomplete or alerting noise is too high.
- Capacity planning is reactive instead of proactive.
- Operational responsibilities are unclear across teams.
Scope of Service
- Infrastructure health and risk assessment.
- Monitoring and alerting strategy refinement.
- Capacity, resilience, and availability planning.
- Incident response process and runbook design.
- Governance model for ownership, reporting, and change control.
How Delivery Works
- Assess current environment and operational risk areas.
- Prioritize improvements by business impact.
- Implement monitoring, incident, and governance upgrades.
- Establish review cadence for continuous reliability improvements.
Operating Model and Ownership
- Red Shore provides assessment, architecture guidance, and operating model design.
- Your engineering or IT team owns ongoing execution after handover (with optional extension support).
Expected Outcomes
- Lower incident volume and faster issue resolution.
- Better observability and alert quality.
- Stronger confidence in infrastructure readiness for growth.
Ideal Fit
- Teams modernizing legacy infrastructure or scaling rapidly.
- Organizations needing practical reliability improvement without overengineering.
Not Ideal For
- Teams seeking only ad hoc break/fix support with no operational redesign.
Typical Deliverables
- Infrastructure risk and reliability assessment.
- Observability and alerting improvement plan.
- Incident response workflow and runbook standards.
- Capacity and resilience recommendations by business criticality.
- Governance model for ownership, change control, and service reviews.
Engagement Options
- Infrastructure Health Assessment (2-4 weeks).
- 90-Day Reliability Improvement Program.
- Ongoing Advisory for infrastructure governance and roadmap execution.
30-60-90 Day Implementation Outline
- Days 1-30: baseline risk, monitoring coverage, and operational gaps.
- Days 31-60: implement priority reliability and observability improvements.
- Days 61-90: formalize governance, runbooks, and review cadence.
Governance and Reporting
- Weekly reliability review: incidents, root causes, remediation status.
- Biweekly operations review: capacity, change risk, and alert quality.
- Monthly executive summary: reliability trends and roadmap priorities.
Frequently Asked Questions
Do you replace our IT team?
No. We strengthen your operating model and partner with your team on implementation.
Can you work with cloud and hybrid environments?
Yes. The approach is platform-agnostic and adapted to your environment.
Is this only for large enterprises?
No. Growth-stage organizations often benefit most from early reliability discipline.
Do you provide implementation support after assessment?
Yes. We can support prioritized implementation planning and execution guidance based on your internal team capacity.
Can this align with our security and compliance requirements?
Yes. Recommendations are aligned to governance, auditability, and risk-control expectations for your environment.
How do you prioritize what to fix first?
We prioritize by business impact, incident frequency, customer risk, and implementation feasibility.
FrontLine Software Enablement
- Deployment and security baseline:
- Containerized services for controlled environment parity.
- Role-based access controls with endpoint-level permission enforcement.
- Auditable API access patterns and strict auth context propagation.
- Governance and traceability:
- Immutable event history for sensitive infrastructure actions.
- Approval chains for high-impact operational changes.
- Effective-dated records for controlled change history.
- Operational support foundations:
- Async workflow support for notifications and state transitions.
- Service desk and asset linkage for incident and repair governance.
- Reporting-ready audit links for compliance and review workflows.