Red Shore Solutions

Outcomes from Real Delivery Engagements

See how teams improve support and IT operations through structured execution models.

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E-commerce

E-commerce Peak Season Service Stabilization

Prepared support operations for peak-season volume with better queue control, playbooks, and coaching discipline.

  • Cut order-status ticket backlog by 41% during peak period
  • Reduced average handle time by 17% through playbook updates
  • Improved CSAT by 11 points across chat and email channels
Read E-commerce case study
Telecom

Telecom Customer Support Modernization

Modernized telecom support workflows to improve first-contact outcomes and shorten escalation cycles.

  • Improved first-contact resolution by 19%
  • Reduced repeat-call rate by 23%
  • Shortened escalation resolution cycle from 72 to 38 hours
Read Telecom case study
Health Services

Health Services Care Navigation Improvement

Strengthened patient-facing support quality with triage governance, compliance controls, and follow-up reliability.

  • Reduced missed follow-up contacts by 34%
  • Increased scheduling completion rate by 22%
  • Improved compliance audit pass rate to 97%
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SaaS

B2B SaaS Support Scale Program

Scaled multi-channel SaaS support while improving speed, quality control, and escalation reliability.

  • Reduced first response time by 28%
  • Increased QA compliance to 94%
  • Improved onboarding completion in first 14 days by 31%
Read SaaS case study

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