Staff Augmentation
Add vetted support and IT professionals while your team keeps day-to-day management control.
Red Shore Solutions
Customer Service Outsourcing and Staff Augmentation for Scalable Growth
Red Shore Solutions is your operational partner for scaling customer support and IT delivery through managed outsourcing, staff augmentation, systems integration, and practical consulting.
Choose Your Engagement Model
Pick the model that best matches your leadership bandwidth, control needs, and growth timeline.
Managed Outsourcing
Hand off operations management to Red Shore while maintaining KPI visibility and governance.
Core Service Offerings
Customer Support Staff Augmentation
Add vetted support professionals while retaining management control.
Managed Customer Service Outsourcing
End-to-end managed support operations with clear KPI accountability.
Customer Support Operations Consulting
Improve support quality, process consistency, and KPI governance.
IT Infrastructure Management Consulting
Strengthen reliability, observability, and operational governance.
Systems Integration Services
Connect key platforms to eliminate manual handoffs and improve data integrity.
IT Staff Augmentation
Embed vetted IT talent for infrastructure and integration delivery.
Support Automation and AI Workflows
Automate repetitive support work with controlled AI and workflow orchestration.
FrontLine SaaS Platform for BPO Operations
BPO operations software for onboarding, training and coaching, quality assurance, workforce management, and service desk governance.
24/7 White-Label Help Desk Outsourcing
Deliver around-the-clock technical support under your brand with KPI-led service governance.
Level 1 and Level 2 IT Support Staffing
Hire dedicated L1/L2 IT support engineers who integrate into your tools and workflows quickly.
Managed IT Service Desk for SMBs
Outsource IT service desk operations with predictable coverage, governance, and measurable performance.
Multi-Channel Customer Support BPO
Outsource email, chat, and phone support with consistent quality and KPI accountability.
After-Hours Customer Service Outsourcing
Extend support coverage beyond business hours with reliable handoffs and quality controls.
Scalable Support for E-Commerce
Scale customer support operations for e-commerce growth, seasonality, and fulfillment-driven demand.
Why Clients Choose This Model
These delivery benefits help teams scale with less risk and better operational clarity.
Flexible Engagement
Choose client-managed staffing, fully managed services, or targeted consulting engagements.
Operational Accountability
Build with clear quality standards, performance rhythms, and measurable outcomes.
Technical Depth
Strengthen infrastructure and systems integration while reducing execution risk.
More Than a Staffing Vendor
We work as an operational partner focused on scale, efficiency, and cost-aware execution. That means clear ownership models, governance cadence, KPI accountability, and continuous improvement built into delivery.
Powered by FrontLine Software
Red Shore Solutions uses FrontLine, a governance-first operations platform built for BPO environments. This reinforces delivery reliability, compliance readiness, and client transparency.
Governance and Auditability
Approval-driven workflows, immutable audit trails, and effective-dated history for sensitive changes.
Workforce Control
Client/LOB-scoped scheduling, capacity planning, shift-swap approvals, and exception tracking.
QA and Training Discipline
Scorecards, calibration workflows, coaching action tracking, and measurable participation controls.
Service Desk and Operations Support
Project-scoped ticketing, SLA-aware workflows, and asset-linked support for faster root-cause handling.
Client Transparency
Scope-safe, read-only client portal views for operational visibility without data boundary risk.
Security and Compliance Baseline
Multi-tenant isolation, role-based access controls, sensitive-data masking, and encrypted identifiers.
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